Frequently Asked Questions

Our average emergency response time is under 30 minutes anywhere in the five boroughs of NYC. We have local teams strategically positioned throughout Manhattan, Brooklyn, Queens, The Bronx, and Staten Island to ensure fast response times. We also provide a courtesy call 30 minutes before arrival.

Yes, Top Emergency Plumber NYC is fully licensed by the NYC Department of Buildings and carries comprehensive liability insurance and workers' compensation coverage. All of our technicians are licensed master plumbers or journeymen with verified credentials. We're happy to provide our license number upon request.

Yes! We provide free, no-obligation estimates for all plumbing services. Our technician will diagnose the issue, explain the problem and your options, and provide an upfront written quote before any work begins. You'll never be surprised by hidden fees or unexpected charges.

We proudly serve all five boroughs of New York City: Manhattan, Brooklyn, Queens, The Bronx, and Staten Island. We have local teams in each borough to ensure quick response times. Visit our Locations page for more details about neighborhoods we cover.

No! Unlike many plumbing companies, we charge the same fair rate regardless of when you call. Whether it's 2 PM on a Tuesday or 2 AM on Christmas morning, you'll receive the same competitive pricing. We believe plumbing emergencies shouldn't cost extra just because they happen at inconvenient times.

We offer comprehensive plumbing services including: emergency plumbing, drain cleaning & hydro jetting, sewer line repair (including trenchless), water heater repair & installation, gas line services, leak detection, boiler repair, bathroom & kitchen remodeling plumbing, grease trap services, backflow prevention, pipe repair & repiping, and much more. Visit our Services page for a complete list.

Yes! We provide full commercial plumbing services for restaurants, offices, retail stores, hospitals, schools, hotels, and multi-unit buildings. Our commercial team understands the unique requirements and code compliance needs of NYC businesses. Learn more on our Commercial Plumbing page.

We accept all major payment methods including cash, checks, all major credit cards (Visa, Mastercard, American Express, Discover), and financing options for larger projects. We also work with most insurance companies on covered plumbing repairs.

Yes! We stand behind every job with our 100% satisfaction guarantee. If you're not completely satisfied with our work, we'll come back and make it right at no additional cost. Our reputation is built on quality work and happy customers, and we intend to keep it that way.

Yes! Our Preventive Maintenance Program helps you avoid costly emergency repairs. Members receive annual plumbing inspections, priority scheduling, discounted service rates, and proactive identification of potential issues before they become emergencies. Contact us to learn more about our maintenance plans.

Here are some steps to minimize damage while waiting for our technician:

For water leaks/burst pipes: Locate and turn off the main water shut-off valve. Place buckets under leaks and move valuables away from water.

For gas leaks: Leave the building immediately. Don't use any electrical switches. Call us from outside and also call 911.

For clogged drains/overflows: Stop using all fixtures connected to the affected drain. If a toilet is overflowing, turn off the water supply valve behind the toilet.

Then call us at (845) 373-5080 and we'll be there quickly!